Privacy Policy

Big Ugly Results Limited (NZBN 9429053209399) is a digital marketing agency based in Warkworth, Auckland, New Zealand. Contact: team@biguglyresults.com · +64 9 885 9592.

• Information you give us: your name, email address, phone number, business name and any details you include when you fill in a form, book a call, or email us.
• Website usage information: pages visited, time on site, device and browser type, approximate location and how you arrived at our site, collected through cookies and analytics tools.
• Client account information: when we work for a client, we access that client’s advertising, analytics and CRM accounts with their permission, to manage their marketing.

• To reply to enquiries and provide our services.
• To manage and report on our clients’ marketing campaigns.
• To improve our website and services.
• To send you information you have asked for. You can opt out of marketing emails at any time.

We do not sell personal information.

Our website uses cookies and similar technologies, including Google Analytics and Google Ads, to understand how visitors use the site and to measure our advertising. You can block or delete cookies in your browser settings; parts of the site may not work as intended if you do.

We share information only with service providers that help us run our business, such as website hosting, CRM, email and analytics providers (including Google), and only as needed to provide our services. These providers may store data outside New Zealand; we take reasonable steps to make sure they protect it to a standard comparable to New Zealand law. We may also disclose information where required by law.

When we manage a client’s Google Ads account, we access campaign and performance data through our agency manager account and tools we operate internally. This data is used only to manage that client’s advertising, is not shared with other clients or third parties, and is not sold.

We keep personal information only as long as needed for the purposes above or as required by law, then delete or anonymise it.

We take reasonable steps to protect personal information from loss, misuse and unauthorised access, including access controls and secure, password-protected systems.

You can ask to access or correct the personal information we hold about you by emailing team@biguglyresults.com. If you have a concern about how we handle your information, contact us first. You can also contact the Office of the Privacy Commissioner (privacy.org.nz).

We may update this policy from time to time. The latest version will always be on this page.

Privacy questions: team@biguglyresults.com
Big Ugly Results Limited, Warkworth, Auckland, New Zealand